This Privacy Policy describes how Dealer Self Services ("Company," "we," "us," or "our") collects, uses, and protects information in connection with the RepBot platform and related services. By accessing or using RepBot, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information Provided by Manufacturers
When a manufacturer creates an account and subscribes to RepBot, we collect:
- Business name, contact name, email address, and phone number
- Billing information including payment card details, processed securely through our third-party payment processor
- Subscription plan selection and account preferences
- Dealer network data including dealer names, locations, email addresses, and assigned PINs uploaded or entered into the dashboard
- Training content, FAQs, documents, and videos uploaded to the platform
- Lead and customer inquiry data entered or generated within the platform
1.2 Information Provided by Dealers
When a dealer accesses the RepBot self-service portal using their assigned PIN, we may collect:
- PIN authentication and session activity
- Training progress and module completion data
- Interactions with the AI chatbot, including questions asked and responses received
- Customer inquiry submissions and lead data generated through dealer interactions
1.3 Automatically Collected Information
When you access RepBot, we automatically collect certain technical information, including:
- IP address, browser type, and device information
- Pages visited, time spent on pages, and navigation patterns
- Cookies and similar tracking technologies used to maintain session state and improve platform performance
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve the RepBot platform and related services
- To authenticate users and manage account access
- To process subscription payments and manage billing
- To deliver dealer training content, onboarding materials, and AI-powered support
- To generate and manage leads and customer inquiries on behalf of manufacturers
- To communicate with manufacturers regarding their accounts, updates, and support
- To analyze usage patterns and improve platform functionality
- To comply with applicable legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share information in the following limited circumstances:
3.1 Service Providers
We work with trusted third-party service providers who assist us in operating the platform, including payment processors, cloud hosting providers, and AI service providers. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
3.2 Manufacturer-Dealer Relationship
Manufacturers who subscribe to RepBot have access to dealer data within their account, including dealer activity, training progress, and lead information. Dealers should be aware that their activity within the RepBot portal may be visible to the manufacturer who added them to the platform.
3.3 Legal Requirements
We may disclose information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Dealer Self Services, our users, or the public.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify affected users of any such change in ownership or control.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Manufacturer account data is retained for the duration of the subscription and for a reasonable period thereafter for billing and legal compliance purposes. Dealers whose records are removed from a manufacturer's account will have their associated data deleted or anonymized within a reasonable timeframe. You may request deletion of your data by contacting us at the information provided in Section 9.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure cloud hosting, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and PIN.
6. Cookies and Tracking Technologies
RepBot uses cookies and similar technologies to maintain user sessions, remember preferences, and analyze platform usage. You may configure your browser to refuse cookies, but doing so may limit certain platform functionality. We do not use tracking technologies for advertising purposes.
7. Third-Party Links and Integrations
RepBot may contain links to third-party websites or integrate with third-party services such as video hosting platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through or in connection with RepBot.
8. Children's Privacy
RepBot is intended for use by business professionals and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.
9. Your Rights and Contact Information
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights or if you have questions about this Privacy Policy, please contact us at:
Company: Dealer Self Services
Platform: RepBot Platform
Email: joe@repbot.com
Address: Birmingham, Alabama, United States of America
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this document. We encourage you to review this policy periodically. Continued use of RepBot after changes are posted constitutes your acceptance of the revised policy.